ACCEPTABLE USE POLICY

 

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We can be reached by our contact form here.

 

ACCEPTABLE USE POLICY
Clients of SupportDataInc.com are obligated to maintain a constant familiarization with the Acceptable Use Policy. SupportDataInc.com reserves the right to review and modify the Acceptable Use Policy on a continual basis. 

 

SupportDataInc.com clients recognize the right of SupportDataInc.com to act as sole arbiter in the application of, and enforcement of the Acceptable Use Policy. Failure of SupportDataInc.com clients to comply with the Acceptable Use Policy may result in the immediate suspension / termination of services with subsequent financial penalties or loss of any monies paid to date.

 

This Acceptable Use Policy is incorporated into and subject to the User Agreement that you accept when ordering SupportDataInc.com services. Clients must be absolutely familiar with Section 4: Warranty Disclaimers, Indemnification, and Limited Liability of the SupportDataInc.com User Agreement. 

 

Any questions, comments, or concerns related to any of SupportDataInc.com's policies should be addressed to us via our contact form

 

LAWFUL PURPOSE

SupportDataInc.com clients may only utilize our services for lawful purposes. Any transmission, storage or presentation of any information, software, data, file or material in violation of any applicable law or regulation is strictly prohibited. Clients may not utilize SupportDataInc.com services to facilitate, or otherwise assist in, the violation of any law or regulation. 

 

SPAM, UNSOLICITED EMAIL,BULK EMAILING 

SupportDataInc.com clients are prohibited from engaging in spamming, the sending of unsolicited mail messages including the sending of "junk mail" or other advertising material, to individuals who did not specifically request such material. 

 

Activities prohibited by SupportDataInc.com include, but are not limited to: 

  • Bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts. Such messages may only be sent to those who have explicitly requested it from your domain.

  • Forging, altering or removing email headers is prohibited.

  • Opt-out Mailing lists are not allowed.

  • Sending numerous copies of the same or substantially similar message with the intent to disrupt a server or account ("mail bombing").

  • Spamming, cross posting, or sending a message to many different off-topic Usenet newsgroups.

  • Mail may not be used to harass or intimidate others. Harassment, whether through language, frequency of messages, or size of messages, is prohibited. Sending a single unwelcome message may be considered harassment. If a recipient asks to stop receiving e-mail, you must not send that person any further messages.

  • Providing spam ware (software used to send bulk email or software used to harvest email addresses) or links to sites providing spam ware.

  • Using SupportDataInc.com services for email address harvesting.

SupportDataInc.com reserves the right to be the sole arbiter as to what constitutes a violation of this provision. Clients of SupportDataInc.com deemed to have contravened this provision will be subjected to a minimum financial penalty of $1,000 US and/or immediate suspension/termination of service without refund.

 

SupportDataInc.com will cooperate fully with any third-party agencies seeking civil or criminal remedies in response to actions of those breeching this provision.

 

PERMISSION BASED COMMUNICATION

SupportDataInc.com allows clients to utilize permission-based communications for the purposes of marketing your goods and services, provided that clients comply with the standards set out in this Acceptable Use Policy and all applicable laws including, but not limited to, the CANSPAM Act.

Marketing efforts conducted utilizing SupportDataInc.com services must be permission based. Clients of SupportDataInc.com must maintain adequate and verifiable records to prove that your marketing is strictly permission-based. Clients who purchase mailing lists or other types of data that are to be used to contact third parties via SupportDataInc.com services must verify that the lists have been compiled on a strict "opt-in" basis.

Aside from the aforementioned requirements, all permission-based communications sent using SupportDataInc.com services must include the following:

  • A working "unsubscribe" link, which, must be honored within 72 hours from the time they enter SupportDataInc.com services.

  • The recipient's accurate e-mail address in the "to" line and the sender's accurate e-mail address in the "from" line.

  • A working link to your privacy policy.

  • A working "abuse" address and/or link that will respond to all complaints forwarded to this address within 72 hours from the time they enter SupportDataInc.com services.

  • An up-to-date website that corresponds with the domain portion of the response e-mail. Your website must overtly display your up-to-date mailing address, telephone number and facsimile number.

Clients of SupportDataInc.com are solely responsible for the transmission of all such permission-based communications. SupportDataInc.com reserves the right to suspend or terminate services in the event SupportDataInc.com receives an excessive number of complaints related to your permission-based communications, whether such complaints are made by parties whom "opt-in" or otherwise. Clients agree that SupportDataInc.com is the sole arbiter of what constitutes an excessive number of complaints.

 

MAINTAINING SOFTWARE INSTALLED ON CLIENTS SIDE WEB SPACE 

Clients are responsible for maintaining their software for security holes and patches.  Support Data Inc performs scans on all clients accounts.  If Support Data Inc finds software in the clients space that is found to be harmful, then support data inc have the right to remove the offending pieces of the software to prevent harm to the client as well as to other clients on the server and to Support Data Inc.  The best course of action to prevent this is to ensure that the software installed is kept up to date.

 

COPYRIGHT INFRINGEMENTS

The use of copyrighted materials on the Internet is governed by the Digital Millennium Copyright Act (DMCA).

Clients of SupportDataInc.com are expected to comply fully with the obligations set forth in the DMCA. SupportDataInc.com clients subject to an official DMCA notification for failing to comply with DMCA regulations will be subject to an immediate suspension/termination of services provided by SupportDataInc.com and a loss of all monies paid to date.

Individuals (or entities) concerned with potential copyright infringement by a client of SupportDataInc.com must submit those concerns to SupportDataInc.com, in accordance with the DMCA Copyright Infringement Notifications Requirements. DMCA notifications must include the following:

  • A physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner's behalf (the "Claimant")

  • Identification of the copyrighted work(s) claimed to have been infringed

  • Identification of the material claimed to infringe the copyright(s), and enough information for SupportDataInc.com to locate it

  • The Claimant's name, address, and telephone number(s)

  • A statement that the Claimant has a good faith belief that use of the disputed material is not authorized by the copyright owner or his agent

  • A statement, under penalty of perjury, that the information in the notification of copyright infringement is accurate and that the Claimant is authorized to act on behalf of the copyright owner

Copyright owners may obtain a copy of the DMCA, including these guidelines, by visiting:

http://www.copyright.gov/title17/92chap5.html#512.

 

Or otherwise found online at: http://www.scribd.com/doc/1100393/US-Copyright-Office-92chap5

 

SupportDataInc.com is under no obligation to act upon notifications that do not comply with DMCA guidelines. Any false, frivolous, and malicious claims put forth by copyright owners will result in SupportDataInc.com reporting such incidents to the DMCA.

 

Any DMCA notifications, concerns, or questions regarding the use of copyrighted material on the Internet should be addressed to us via our contact form.

 

INTELLECTUAL PROPERTY RIGHTS INFRINGEMENTS

Use of SupportDataInc.com services in any manner that infringes or misappropriates any other intellectual property rights of a third party including, but not limited to, trademarks, trade names, trade dress, logos, domain names, patents, trade secrets and other proprietary rights of a third party is strictly prohibited.

Although SupportDataInc.com reserves the right to suspend or terminate your services upon its receipt of a third party claim that alleges that you are using SupportDataInc.com services in a manner that infringes such third party's intellectual property rights, SupportDataInc.com may, in its sole and exclusive discretion, allow you continued use of SupportDataInc.com services provided that you confirm in a timely manner that you have discontinued the allegedly infringing activities or provided SupportDataInc.com with a court order confirming that your activities do not infringe the intellectual property rights of such third party.

 

SOFTWARE DISTRIBUTION

SupportDataInc.com client accounts are not permitted to utilize unlicensed software solutions. Any such use will result in a client's account being suspended immediately and without notice.

 

SERVER RESOURCES

Any web site that uses a high amount of server resources such as, but not limited to, CPU time, memory usage, and network resources will be given the option to either pay additional fees or reduce the resources used to an acceptable level. Clients shall not make unauthorized changes to system settings that affect resources allocation. All allocated server resources shall be used solely for web sites hosted by SupportDataInc.com.

SupportDataInc.com shall be the sole arbiter of what is considered to be a high server usage level. Any web hosting account deemed to be adversely affecting server or network performance will be shut down without prior notice.

 

SQL SERVER

SupportDataInc.com's SQL server resources may not be used as a data repository for any web site that is not hosted on our servers. All connections to the SQL servers must originate from IP addresses within our network. Connections from IP addresses from outside of our network shall be for SQL database management and development purposes only. Similarly, all sites hosted on SupportDataInc.com shall use SQL servers provided by SupportDataInc.com only. Connections to outside SQL servers are not allowed.

 

IP ADDRESSES

Clients of SupportDataInc.com may only use IP addresses that are assigned to you by SupportDataInc.com. If you use IP addresses that are not assigned to you by SupportDataInc.com, you will be suspended from network access until such time as the IP address overlap is corrected.

SupportDataInc.com owns all IP addresses that may be assigned to you. SupportDataInc.com may, in its sole discretion, change these numbers from time to time without notice to you.

 

UNACCEPTABLE CONTENT

This section does not constitute an exhaustive list of what may be deemed unacceptable content. As such SupportDataInc.com reserves the right to act as sole arbiter with regards to any issues relating to what will be deemed unacceptable content.

Questions or concerns related to what constitutes acceptable/unacceptable content should be directed to us via our contact form.

  • 1. Child Pornography

    • SupportDataInc.com absolutely forbids the use of services to disseminate or display images or other content that constitutes child pornography under municipal, state/provincial, federal, and/or international law.

    • SupportDataInc.com maintains a zero tolerance policy relating to child pornography and will actively cooperate with law enforcement officials in their efforts to prosecute violations of statutes that prohibit the dissemination of child pornography.

    • SupportDataInc.com will report the use of its services to disseminate or display child pornography as required by law. You will not be notified that SupportDataInc.com may be cooperating with law enforcement or that SupportDataInc.com has reported the use of its services in this manner.

    • Complaints about activity in violation of this policy by SupportDataInc.com clients or end users may be directed to us via our contact form

  • 2. Defamation and Harassment

    • SupportDataInc.com services may not be used to defame, harass, abuse, libel, slander or threaten a third party. Complaints about activity in violation of this policy by SupportDataInc.com clients or end users may be directed to us via our contact form

  • 3. Disruptive/ Abusive Activity

    • SupportDataInc.com services may not be used:

    • to forge, misrepresent, omit, or delete message headers, return mailing information and/or Internet Protocol addresses to conceal or misidentify the origin of a message;

    • to create or transmit any Internet virus, worm, Trojan horse or computer code intended to disrupt services, destroy data, destroy or damage equipment, or disrupt the operations of SupportDataInc.com services;

    • to maintain open mail relays, forward or propagate "chain" mail or mail bomb;

    • to engage in denial of service attacks including, but not limited to transmitting packets with an illegal packet size, UDP flooding, ping-flooding, half-open TCP connection flooding and any other use, or otherwise interfere with an Internet user's terminal session;

    • in a manner that encumbers or utilizes disk space, processors or other system requirements beyond those allowed by your specific account;

    • to establish, create or otherwise make available any Internet Relay Chat (IRC) server;

    • to hack, subvert, or assist others in hacking or subverting the security or integrity of SupportDataInc.com services;

    • to disseminate or display indecent or obscene images or content;

    • to solicit information that is considered to be confidential, such as passwords or credit card information, or to crack passwords or to defraud third parties into releasing their passwords;

    • to solicit or facilitate the performance of any illegal activity, even if the activity itself is not performed and/or;

    • in any manner that might potentially subject SupportDataInc.com to unfavorable regulatory action, subject SupportDataInc.com to any liability for any reason, or adversely affect SupportDataInc.com's public image, reputation, goodwill, business or operations.

 

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